Shipping Policy

Shipping Policy for PetsStaffs

At PetsStaffs, we are dedicated to providing the best service and shipping experience to our valued customers. Please review our shipping policy for more information about our delivery process.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates

  • Shipping costs are calculated based on the weight, size of the items, and the delivery address.
  • We offer flat-rate shipping, standard shipping, and expedited shipping options at checkout.
  • Free shipping is available on orders over $50 (excluding taxes) within the continental U.S. (Conditions apply).

3. Shipping Methods

  • We use reliable shipping carriers like USPS, FedEx, and UPS to deliver your orders.
  • The shipping method selected at checkout will determine the delivery time:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day

4. International Shipping

  • At this time, we do offer international shipping.
  • We only ship within the United States, including Hawaii and Alaska and international  

5. Delivery Times

  • Delivery times depend on your shipping method and location.
  • Orders shipped via Standard Shipping typically arrive within 3-7 business days.
  • Expedited and Overnight Shipping options may take 1–3 business days, depending on the destination.

6. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • You can use this tracking number to check the status of your package on the shipping carrier’s website.

7. Order Issues

  • If you experience any issues with your order, such as a delay or lost package, please contact our customer support team at petstaffinfo@gmail.com. We will work diligently to resolve any concerns.

8. Address Accuracy

  • Please ensure your shipping address is correct before completing your purchase. PetsStaffs is not responsible for incorrect shipping addresses provided by customers.

9. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

Free shipping

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Secure payment

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